Success Cases
As a product owner and software development team manager, I analyzed business systems and user needs, documented requirements, defined scope, and established objectives for project success, thus, ensuring that the delivery met all desired features and functionality to cover the essential use cases, coincidentally shared among our biggest clients.
Happily, after long months of shaping that diamond and surviving the abrupt changes that going full remote implied, my team was able to implement GreenMile Manager (the apple of my eye) in Coca-Cola Mexico, Brazil, Canada, and Florida, as well as Heineken Brazil and Switzerland, Pepsico Russia and other renowned titans of the supply chain logistics industry as Linde and Reyes.
The application is available on the App Store and Play Store. It is currently one of the (if not the most) stable applications within the Descartes GreenMile suite of software solutions, and by the time I left the project to join the Descartes Product Documentation Team, the metrics showed over ten thousand users operated the tool worldwide.
My Journey
I embarked on my IT journey in 2017 as a technical writer for a Brazilian startup called GreenMile. Leveraging my language teaching skills and sales management background, I took on the responsibility of creating technical and end-user documentation for their products. To understand the needs of our users and identify how our solutions could bring value to their operations, I immersed myself in studying their perspectives.
Initially, the challenge seemed immense as there was a high demand for product documentation. In response, I took the initiative to build a Knowledge Base and establish a streamlined process that continues to support our customers effectively.
Drawing on my ability to communicate in multiple languages and employing my soft skills, I began analyzing business and customer needs comprehensively. This, combined with my deep knowledge of our products and software solutions, led me to develop a clear product vision. As a result, I assumed the role of the product owner for GreenMile Manager and subsequently took on additional product ownership responsibilities for several other products within the company.
By continuously learning about our users, products, and market demands, I strive to bring valuable insights and drive the success of our product lineup.